15 June 2011

The Age: Metro Trains rated Australia's worst

THE AGE: METRO Trains has been voted the worst city rail system in the country, according to a commuter satisfaction survey.

Metro came last in all surveyed categories, which included reliability and performance, comfort of trains, safety, timetables and scheduling, and signage and announcements.

The survey of 2500 Australian commuters, conducted by independent research group Canstar Cannex, compared train passenger satisfaction between Melbourne, Sydney, Perth, Adelaide and Queensland rail systems.

''Victorians are the grumpiest commuters, with 55 per cent of those surveyed believing overcrowding was substantially impacting their quality of life, compared with only 27 per cent of South Australians," the survey group's head of research said.

Read the full report at The Age:

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